How to select the right Travel Management Company?
Once you’ve met with internal stakeholders and crafted a comprehensive RFP, it’s time to check the shortlist and make your decision. The reasons for finding a new TMC are also the driving force behind your final decision-making process. Three key things to look out for are:2. Do they provide excellent support?
Now more than ever, you need 24/7 customer service dedicated to solving your travel issues. From the first point of contact, you’ll be able to evaluate TMCs communication standards. However, don’t forget to check out customer experiences and recommendations too.Further than an online booking tool, you need to be able to contact your TMC quickly and easily. Whether it be over general account management, an unused ticket, or a cancellation. Be it via online chat or your account manager's telephone number—you need to be able to get in touch when things go wrong, and your employees will need the same.3. Do they have top-level tech?
To efficiently manage your bookings and travel, the TMC needs a comprehensive suite of technical capabilities. Further than the standard service level, you're looking for a TMC that innovates and adapts to change to continue providing a full service—no matter what.Past online booking tools and easy-to-use apps, you're looking for a TMC that strives to facilitate your corporate travel. TravelPerk introduced a travel safety integration to keep clients up to date with restrictions and regulations—look for those going above and beyond.