The role of HR in business travel management
Companies have a duty of care to their employees. When an employee is traveling on business, their safety becomes their employer’s responsibility.
Business travel directly influences how employees feel about their jobs. A study from the Global Business Travel Association (GBTA) revealed that nearly 80% of North American business travelers say their business travel experience impacts their overall job satisfaction.
Human resources departments are also responsible for monitoring employee performance and compliance. Unfortunately, there may be situations where business travelers don’t follow company policy when it comes to business expenses or reimbursements. If this happens, HR needs to be made aware of the issue (and if there is a way to prevent it from happening in the first place, all the better.)
Clearly, business travel is connected to several HR-related issues. So it’s no surprise that many HR professionals are directly involved with procuring business travel management tools.
To keep your travelers safe, you need to know where they are. Some travel management platforms offer real-time tracking, so you can pinpoint the traveler’s location in case of an emergency. TravelPerk offers a travel and risk management solution, along with instant updates and alerts to help travelers stay safe.
Your travelers need to be able to reach someone if they need help. Choose a platform that offers 24/7 customer support, so you can fulfill your duty of care and optimize the employee experience. If people need to make an urgent trip change or get help in an emergency, they should be able to count on your travel management company.
By allowing your business travelers to make their own travel bookings, you can offer them more freedom and comfort. But how can you make sure they follow company policy?
Sometimes, travelers may need to rebook last minute because of an emergency. With flexible travel solutions, this doesn’t have to mean forfeiting the airfare price or other costs of the trip.
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