Continuing to deliver our 7* service
Our customers are our top priority, and we implemented a lot last year to ensure they always stay in the know. We’ve given our customers better visibility into feature releases and company changes, so they can use TravelPerk more effectively. We more than doubled our customer service team, including hiring more people to work night and weekend shifts. We want to be sure we’re always here when needed. We’re happy that our hard work has paid off, with customers rating us the market leader on G2 Crowd in the travel management software category.We’ve gone above and beyond for our customers in 2018. Such as when a customer was stuck in Germany during an airline strike while his wife was 9 months pregnant and on the way to hospital. We hustled all night to get him home just in time to see his baby come into the world.And when a customer asked for a picture of a monkey in his hotel room (because it’s his favourite animal), we wanted to give him something extra special, so he found one of these on his hotel bed!Keeping our company culture
One challenge we faced was preserving our company culture and values, while scaling so rapidly. In our people, we look for a mix of humility, ambition, helpfulness, proactivity, adaptability, and a love of learning. Our CEO, Avi Meir, believes so strongly in the importance of our culture that he spends 60% of his time hiring, still doing a final interview with every candidate. We ensure that internal communication doesn’t falter, so everyone is kept up to date with all the company news. We’ve also recently introduced a buddy program, where long-timers are partnered up with newcomers, to ensure they get quickly integrated into company life. And we’re incredibly proud that we kept our 5* rating on Glassdoor for the whole of 2018!
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