10 best business travel management companies in Australia

31 Oct 2024 · 14
Booking business travel is no easy task, we know, we’ve been there. Whether you’re looking to keep your business trips within Australia, or your business is taking things overseas, a travel management company is a great solution to help make your job easier, cut back on costs, and run smoother trips for your employees.
In this guide, we’ll share ten of the best corporate travel management companies that provide the very best travel management solutions in Australia.

The benefits of using a travel management company

Using a travel management company (TMC) provides so many benefits for busy HR and finance teams. For example, with support from a travel management company, you can:
  • Easily book and manage trips all in one place. Your TMC allows you to book and oversee every business trip without digging through virtual piles of Excel sheets.
  • Keep travel costs low A good TMC has spent years fostering B2B relationships, allowing you to get the best deals on flights, accommodation, rental cars, and more.
  • Ensure employees stay within budget. It can be tough to ensure everyone books within your travel policies. A good TMC can help you automate this process for your travel program and make it easier on everyone.
  • Easily submit travel expenses. Submitting or collecting expenses is often a cumbersome task that your travel management solution will help you streamline for everyone.

10 best corporate travel agencies for businesses based in Australia

We’ve reviewed and analysed dozens of travel agencies in Australia based on the criteria above to find the best corporate travel agencies to choose from.

1. TravelPerk

TravelPerk is one of the best travel management solutions on the market. With a solid presence across the globe, it's a popular solution for SMBs right through to large enterprises and corporations.
Whether you need to organise a meeting in Melbourne, hop on a plane to New Zealand, or plan a trip on the other side of the world, TravelPerk has you covered.
Some of TravelPerk’s most raved-about features are:
  • Flexible bookings with FlexiPerk: Cancel your trip up to two hours before departure and receive 80% of your money back—no questions asked, no “please hold” music needed.
  • Carbon offsetting with GreenPerk:  Offset 100% of your business travel’s carbon emissions by opting in for TravelPerk’s conscious travel solution.
  • Worldwide travel inventory: TravelPerk has a massive travel inventory to send your employees anywhere they need to go. Whether you’re looking for flights, accommodation, rail, car rentals, serviced apartments, or more, TravelPerk will bring you the best fit for your travel needs.
  • 24/7 Support: Around-the-clock travel experts, with 7-star service and a target 15-second response time, means that your travelers are looked after, no matter where they are or what time they need help.
  • Travel Policy integration: Say goodbye to bottle-neck approval processes and automate your employees’ bookings with an integrated policy.
  • Event management: If you’re in need of cost-effective events, small or large, TravelPerk helps manage attendees, group bookings, scheduling, picking locations, and more.
  • Integration with 3rd-party software: TravelPerk already integrates with the tools you use: Slack, Expensify, Gympass, Deskpass, FREENOW, and so many more.
Save time and money with TravelPerk’s FlexiPerk features that helped one company save more than €66,000 in 2023.
G2 rating: 4.6 / 5, based on 1,535 reviews , as of September 2024
Capterra rating: 4.7 / 5, based on 410 reviews, as of September 2024
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2. CTM

ctm Australia New Zealand homepage
Headquartered in Brisbane, CTM is a local one for businesses in Australia. They’re a more specialist travel management solution, catering mainly to the marine and energy sectors.
CTM’s features include:
  • Online booking tool to assist with travel arrangements: It has a handy fare forecaster that can help provide travelers with flight travel news on possible price spikes or drops.
  • Generate reports to monitor business spending: Keep an eye on employee expenses quickly with built-in reports.
There are a few integrations provided by CTM but not as many as other TMCs. They also don’t offer as many flexible options or as much travel inventory as larger TMCs.
G2 rating: 2 / 5, based on two reviews
Capterra rating: None

Many TravelPerk customers switched from CTM. Here’s why:

  • TravelPerk offers exceptional support with a target 15-second response time
  • Industry-leading travel inventory
  • An intuitive, accessible app to access trip itineraries, and more
Get a detailed comparison between both platforms:
Why choose TravelPerk over CTM?

3. Complete Business Travel

Complete business travel homepage
Complete Business Travel has fifteen years of experience in the travel industry. Headquartered in Queensland, they have a personalized approach to booking travel. Some of their features include:
  • 24/7 Support: Having the support of a travel agent any time, day or night, is a crucial feature.
  • Flexible and transparent pricing: Full visibility is provided to clients when it comes to travel spending and getting the best travel information on pricing.
  • Local expertise for travel with partnerships: CBT is partnered with a number of Australian organisations to help offer a wide range of travel providers.
G2 rating: None
Capterra rating: None

Many Complete Business Travel customers have moved to TravelPerk in the past year. Here’s why:

  • While CBT has a good travel inventory, it doesn’t match the variety that TravelPerk offers.
  • With TravelPerk you also benefit from a much more user-friendly and intuitive mobile app, which is where CBT lacks.

4. Orbit World Travel

Orbit World Travel homepage
For luxury and experiential travel management, Orbit World Travel is a well-known option for Australian companies. It’s one of Australia’s largest locally-owned corporate travel management companies, with a good variety of travel solutions. Here’s some of their best features:
  • Responsive, tech-rich travel platform: Orbit World Travel offers a tech-forward travelplatform that’s trustworthy and easy-to-use.
  • Offers a variety of travel types: From corporate, event travel, educational and holiday travel, it provides all types of travel for businesses. This is a great way to keep everything from business meetings to company offsites in one platform.
  • Expense and report services: Get all you need when it comes to employee expensing and creating reports for data analysis and travel strategy optimisation.
G2 rating: None
Capterra rating: None

Here’s why Orbit World Travel customers have moved to TravelPerk in the past year:

  • TravelPerk has many more third-party integrations, meaning our customers can integrate TravelPerk seamlessly into their existing workflowsfrom day one.
  • OWT is also specifically tailored to corporate travel, so it may be too expensive for SMBs.

5. Corporate Traveller

Corporate Traveller homepage
As a travel management solution, Corporate Traveller provides one platform for all your travel booking needs. It’s intuitive in its tech features and support services, making it a great option for Australian businesses. Here’s some of their top features:
  • Online booking tool: This is great for allowing staff to self-book any and all corporate travel, making the booking process easier on everyone.
  • Concierge services: Helps business travellers make the most out of their itineraries—wherever they’re going. Get advice and help with booking and travel planning for group travel, meetings & events or individual travel.
Despite CT being a popular corporate travel agency, TravelPerk has a few added extras such as the carbon offsetting solution to hit those sustainability goals.
Aesop, an Australian skincare and beauty brand, switched to TravelPerk to aid them on their journey to reach net-zero emissions. With TravelPerk’s sustainable travel options — and insights and data on their emissions usage overall — they’ve been able to reduce emissions up to 86% on most routes. 
G2 rating: No reviews
Capterra rating: None

Here’s why Corporate Traveller customers have moved to TravelPerk in the past year:

  • TravelPerk offers a more extensive end-to-end global inventory
  • Corporate rates and partnerships for every travel budget
  • Easy-to-use platform and mobile app
  • 24/7 customer support with a target 15-second response time
Compare both platforms’ features and benefits:
Why choose TravelPerk over Corporate Traveller?

6. Spencer Travel

Spencer Travel homepage
Spencer Travel is trusted by many Australian businesses as their business travel agency. They offer plenty of travel services to the corporate sector in particular and elevate the travel experience, even though business travel isn’t their primary niche. This may show in their delivery and execution of your business travel strategy.
Nonetheless, here are their top offerings for you to explore:
  • 24/7 Support: Round-the-clock support is provided to all staff looking to make sure their employees are well-cared for while not in the office.
  • Exclusive airfares and accommodations: With their connections in the travel industry, you get access to exclusively negotiated airfares, accommodations, and car rentals.
  • A range of online solutions available: From Serko/Zeno’s online booking tool and BI reporting, they’re working with third parties to bring good solutions to their customers when they’re not able to with internal resources.
Spencer Travel is a reasonable competitor for TravelPerk, but this business travel management company and its offerings doesn’t quite come close to the feature-rich options that TravelPerk customers know and love.
You’ll find more corporate rate options available when it comes to TravelPerk’s airline, accommodation, and car rental providers, as TravelPerk specialises in business travel whereas Spencer Travel doesn’t.

7. FCM Travel

FCM Travel homepage
FCM Travel describes itself as an 'alternative corporate travel company', and offers a full suite of services including:
  • Checking airfares
  • Booking flights, hotels, transfers, and car hire
  • Travel approval system customized to suit company travel policies
  • Duty of care
  • Payments and expense management
  • Reporting and analytics
Despite a range of great global business travel features, some user reviews indicate several issues with the level of support at FCM provided when travel problems occur. The customer service experience for some FCM Travel users has also been negative.
G2 rating: 5 / 5, based on one review
Capterra rating: None (as of September 2024)

Here’s why FCM Travel customers have moved to TravelPerk in the past year:

  • A more intuitive platform with dozens of third-party integration options
  • Flexible corporate travel cancellations with FlexiPerk
  • 24/7 customer service, delivered within a target 15-second response time
  • Guest account option for members booking outside your organisation
Take a look at a more detailed comparison between both platforms:
Why choose TravelPerk over FCM Travel?

8. Egencia

egencia_homepage
Egencia is a corporate travel management company that specialises in helping businesses manage traveler risk and ensuring compliance. Despite often receiving praise for its travel management software interface, users have said it can overwhelm them with information.
  • Here are Egencia’s standout features:
  • Expense management
  • Travel policy compliance
  • Travel itinerary management
  • Risk management
  • Profile management
On the other hand, Egencia does not include VAT recovery or free account management. It also doesn’t offer flat fee rates, and extra charges do apply — including costs for customer support. With various hidden fees through their platform, Egencia may not be the top choice if you’re aiming to limit company spending.
G2 rating: 4.5 / 5, based on 728 reviews (as of September 2024)
Capterra rating: 3.8 / 5, based on 52 reviews (as of September 2024)

Here’s why many Egencia customers have moved to TravelPerk in the past year:

  • TravelPerk offers a freemium model withsimple pricing and no minimum contract
  • No extra cost for customer care or implementation
  • No extra monthly fees or hidden charges means more cost savings for your business travel program
  • FlexiPerk lets travelers book any type of travel—flight, hotel, car, or train—and cancel at any time while still getting an 80% refund
Explore a more detailed comparison between both platforms:
Why choose TravelPerk over Egencia?

9. Pulse Travel

Pulse Travel homepage
Established in 1989, Pulse Travel is an Australian-owned corporate TMC providing top travel solutions and customer service to both leisure and business travelers for over 30 years. Pulse offers a range of travel management services from expense management to investment in travel.
Their top features include:
  • Emergency assistance, 24/7 customer support
  • Real-time reports to track employees’ travel and spending patterns
  • Individual policies tailored to specific company needs
  • Dedicated account managers to your business
G2 rating: None
Capterra rating: None

Here’s why some Pulse Travel customers have moved to TravelPerk in the past year:

  • Larger inventory worldwide
  • More user-friendly online travel booking platform
  • 24/7 high-quality customer support

10. Eden Corporate Travel

Eden homepage
A popular travel agency for corporations, Eden Corporate Travel has provided a comprehensive suite of travel management services to Australian companies for nearly 45 years. From car hire to conference planning, Eden aims to streamline the corporate travel process and provide solutions at all stages of a business trip.
Their stand-out features include:
  • An extensive list of partners including airlines and hotels through membership to the Helloworld Business Travel group
  • Travel insurance services
  • Visa application support
  • Dedicated service with 24/7 customer support
G2 rating: None
Capterra rating: None

Here’s why Eden Travel customers have moved to TravelPerk in the past year:

  • TravelPerk offers a consumer-facing platform where travelers can book their own trips
  • Integration with travel policy to maintain compliance and budget
  • Centralized invoicing
  • Integration with other popular software, such as expense and HR management tools

What to look for when choosing a travel management company

Not all travel management companies are created equal. Here’s six things to look for to make sure you choose one that will work for you and give you the most benefit.

A significant travel inventory

To find the perfect itineraries, you’ll need dates, times, prices, and travel types that suit your employees’ schedules as well as your budget. Make sure your business travel agency offers an inventory that brings you everything you need and gives you plenty of options: rail tickets, VIP options, car rentals, fully-serviced apartments—the works. Just because you don’t need it for employee travel right now, doesn’t mean you won’t in the future. You want a platform that can grow with you.

A centralized system

There are some travel management platforms that work well with third-party integrations, but end up relying on them significantly, since there’s not much you can do natively on their own platform. Ideally, you want a platform that gives you a single, centralized system, as well as offers easy integration with the tools you’re already using.

Flexible booking options

Travel remains unpredictable whether you’re travelling in Australia or beyond the reef. You’ll need a travel management company that’s able to act on their feet aTravel can be unpredictable, whether you’re travelling in Australia or beyond. You want to find a travel management company that’s able to act on their feet and react to change—fast. This improves traveler safety and travel risk management, which means you get more peace of mind, more options, and more support when plans change.

Ability to set your own travel policy

Handing the company card over to an employee is a big responsibility.  However, having one person in charge of managing your corporate travel program is also a lot of responsibility.
A good TMC should be able to apply your company booking policies to employees’ travel. This creates a healthy middle ground to ensure you’re giving employees travel autonomy while ensuring your travel booking processes are scalable, and keeping everything within budget and aligned to policy.
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Personalized service and excellent customer support

Keeping employees on the go means supporting them outside of office hours, and most TMCs provide round-the-clock customer support. However, look for those TMCs that offer exceptional customer support rather than just necessary customer support.
For example, pay attention to their customer support reviews. Good reviews can reassure you that they have a rapid response time and solid solutions when things go awry. Pick the TMC that will turn any travel hiccup into a happy experience.

Reporting with real-time data

The power of a good dashboard shouldn’t be understated! Find a TMC that offers booking and expense reporting dashboards to give your team valuable, actionable insights. This process should be able to give you cost breakdowns of all your business travel, and allow your team to segment this data down to locations, employees, travel types, and more. This way, you’ll be able to easily stay on top of expenses, and keep employee travel in-budget.

It’s time to make booking corporate travel simple

With a corporate travel management platform in place, it’s never been easier as a travel manager to organise corporate travel and finally ditch working with multiple travel agencies. It’s time to get that return on investment for business travel that your company deserves. 
You don’t need an award-winning travel company, but you do need one that’s trusted by hundreds of happy customers. You might find similar features across several platforms, but TravelPerk testimonials on Capterra and G2 highlight what sets us apart: our exceptional customer experiences and support. When you’re ready for a travel management solution that gives you all the benefits you need while also putting your employees first, try TravelPerk.
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