What is travel agency software and who is it useful for?
What benefits does travel agent software offer?
- Simplified booking processes: Customers can compare and book flights, accommodation, and services from various suppliers via a user-friendly travel booking system.
- Automation of back-office tasks: Automated itinerary creation, invoicing, and payments help businesses save time and boost productivity.
- Real-time inventory management: Centralized inventory data enables businesses to make customized recommendations and prevent overbooking.
- Built-in Customer Relationship Management (CRM): Businesses can better manage customer relationships by tracking interactions and preferences.
- Immediate cost savings: Businesses can access negotiated rates and discounts to provide competitive pricing.
- Enhanced decision-making: Businesses can easily access insights into sales, revenue, and other key metrics to help inform future business strategies.
What features and functionality to look for in travel agency software
The best travel agency software in 2023
1. TravelPerk
Core strengths:
How customers rate TravelPerk
G2 rating: 4.6/5 (1.498 reviews)
Capterra rating: 4.8/5 (389 reviews)
TravelPerk Pricing
- Starter: This plan is completely free to use, with no monthly subscription fee. The first 5 bookings each month are completely free too (with a 5% booking fee thereafter). You’ll have access to consolidated invoicing, unlimited cost centers, one policy and approval workflow, and travel restriction information and alerts.
- Premium: For $99/month and a 3% booking fee, you’ll have access to concierge services and savings of up to 25% with VAT-ready invoices.
- Pro: For $299/month and a 3% booking fee, you'll unlock unlimited policy and approval workflows, unlimited budgets by cost center, custom reports and insights, and access to corporate rates.
- Enterprise: This option is designed for enterprise businesses that want to customize their requirements. To find out more about this plan, get in touch with an expert.
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2. Sabre
Core strengths:
- A centralized booking platform provides travel agents with access to a range of travel options, including flights, accommodations, car rentals, and more.
- Sabre’s GDS allows travel agents to search, compare, and book travel services for their clients.
- A mobile app enables travel management companies (TMCs), corporate travel managers, and travelers to access, manage and organize their business trips and itineraries.
- CRM tools help travel agencies manage customer information, preferences, and communication history.
- Reporting and analytics features provide insights into booking patterns, sales performance, and other key metrics to help travel agencies make informed business decisions.
How customers rate Sabre
Sabre Pricing
3. Ezus
Core strengths:
- Businesses can publish mini websites for each project to help their clients visualize the whole trip in one go.
- Businesses can consolidate suppliers within a personal catalog for easy management.
- Budgets can be adjusted flexibly using dynamic pricing to align with each client's requirements.
- Ezus automates trip costing to help agencies stay within each client's budget.
- Travel proposal documents and quotes can be customized and tailored to an agency’s unique branding.
How customers rate Ezus
G2 rating: 5/5 (10 reviews)
Capterra rating: 4.4/5 (29 reviews)
Pricing information
- Starter: $139 per month.
- Professional: $399 per month.
- Premium: $849 per month.
- Enterprise: Customized subscription prices are available for larger enterprises.
4. Dolphin Dynamics
Core strengths:
- Tools to help manage and book travel services, including flights, accommodations, tours, car rentals, and cruises.
- A travel CRM helps agencies manage customer information, preferences, communication history, and interactions to boost targeted marketing efforts.
- Integrations with suppliers, including airlines, hotels, and car rental companies help agents access real-time product availability and accurate pricing information.
- Reporting and analytics features enable travel agencies to gain insights into sales, revenue, booking trends, and other key performance metrics.
- Each platform and its workflows and processes are customizable to meet the unique needs of each business.
How customers rate Dolphin Dynamics
G2 rating: 4.2/5 (7 reviews)
Capterra rating: 3.8/5 (20 reviews)
Pricing information
5. Travelport
Core strengths:
- Travel agents can access booking platforms where they can search, compare, and book flights, accommodation, car rentals, and other travel services from multiple suppliers.
- Travelport provides APIs that enable travel agencies to integrate Travelport's data and booking capabilities into their own systems and websites.
- The platform’s “Productivity Automator” feature streamlines workflows and reduces the number of manual back-office tasks.
- Businesses can process payments, manage commissions, and handle financial transactions within the platform.
- Travel agencies can access reporting and analytics tools to gain insights into sales, revenue, booking trends, and other important performance metrics.
How customers rate Travelport
G2 rating: 4.5/5 (1 review)
Capterra rating: 4.5/5 (4 reviews)
Travelport Pricing
6. Lemax
Core strengths:
- Businesses can improve efficiency and reduce costs with completely automated sales workflows.
- A reporting engine helps businesses access accurate profitability reports for each tour and package product.
- Reports on supplier performance help companies understand the revenue generated for each supplier, aiding in renegotiations for better commissions.
- Businesses can access multilingual quotes, invoices, and travel itineraries.
- Automated payment reminders enable quicker reconciliation.
How customers rate Lemax
G2 rating: 2.5/5 (1 review)
Capterra rating: 4.3/5 (14 reviews)
Lemax Pricing
7. Juniper
Core strengths:
- Juniper’s booking engine enables businesses to create personalized vacation packages for their customers.
- Businesses can access yield management tools and adjust prices and offers according to market conditions.
- A flexible booking system enables customers, travel agencies, and affiliates to offer products at discounted or commission-based rates.
- Wholesale tour operators can easily offer a wide range of products from a single platform to reach thousands of clients.
- Businesses can manage their product portfolios and update availability, change prices, and sell complementary products directly from the platform.
How customers rate Juniper
G2 rating: Juniper is not currently listed on G2
Capterra rating: 5/5 (1 review)
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