Is it time to outsource your company's business travel needs?
John’s alarm clock goes off at 5 am. It’s a big day. He has to be at Stanstead airport in a few hours to catch a red-eye to Seville, where he is the keynote speaker at a sustainable energy conference.John has been working till midnight the past week on his presentation, so he hasn’t had time to make any travel arrangements himself. Laura, his company’s travel manager, has taken on other responsibilities over the past year while company travel has been on hold. John is confident, however, that Laura had the time to organize everything for this important trip.On the airport train, he has a look at his printed itinerary. The flight isn’t direct - there is an hour’s layover in Madrid. Did Laura tell him that? Maybe she did, but he was so involved in his preparing his presentation it didn’t register. She probably chose a cheaper non-direct flight because the company’s travel budgets have been slashed in recent months.John arrived on schedule at Madrid Barajas airport and sails through border control. However, his heart sinks when he looks at the departure board and sees his flight to Seville has been canceled. How can that be? He learns there has been a snap strike at Seville airport.
None of the above is uncommon scenarios - they happen to thousands of travelers, every single day.If they sound familiar to you it may be time to consider business travel outsourcing.But first, let us break down why John’s business trip did not go according to plan, starting from the back office.Like many travel managers in small to medium-sized companies, Laura handles other tasks within the company, sometimes balancing these duties with part-time travel management.
Outsourcing your business travel requirements to a travel management company is a way to keep your employees traveling well, efficiently, and with optimum traveler experience. But make sure you choose outsourcing services that cover all bases in travel risk management.Facilitating cancellations or modifications an instant, no questions asked is key. TravelPerk’s Flexiperk booking tool does this, on an easy-to-use platform that guarantees the best rates and the highest quality within your budgets.
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