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How Fujifilm leverages modern travel management with TravelPerk
Challenge: Managing travel for 3,000 employees with complicated tools and time-consuming processes
- Different processes for different entities
- “We had to call and email the travel agency to make bookings on behalf of traveling employees. Or, employees could use the agency’s online booking tool to make arrangements themselves, ” says Lydia de Kousemaeker, Strategic Buyer and Travel Manager at Fujifilm Europe B.V..
- The travel agency’s booking tool was not user friendly
- The agency’s online booking tool was overly-complicated and not user friendly. Plus, it came with lots of unintuitive features that Fujifilm were obligated to use to complete each booking.
- It was time-consuming to collect employee information
- Creating profiles across travel and expense management tools for new employees or those from acquired companies across multiple offices in Europe was extremely time consuming.
Seamless integrations, centralized booking, and stellar customer support to the rescue
“Travelers can book their own trips and do everything autonomously. In the past, we always had a travel request that needed to be completed before you could use the platform to make the actual booking. TravelPerk saves us a lot of time, because it's now all done in one step. It's a huge benefit for the bookers and the travelers. Plus, the approvals are really user friendly and quick.”
Lydia de Kousemaeker- Strategic Buyer and Travel Manager at Fujifilm Europe B.V..
With traveler self-booking, streamlined integrations, and reporting tools, Fujifilm can focus on strategic tasks
- Easy and seamless integrations have halved the time spent creating new employee profiles
- Integrations with Mobilexpense and Workday have streamlined one of Lydia’s most time-consuming responsibilities. She says, "Integrating with Workday saves us significant time on profile creation — I'd estimate it cuts our workload by 50%."
- Managing travel across multiple offices and for numerous employees has become much simpler task
- Lydia says, “As the admin, I can do so many things by myself instead of waiting for an account manager to help me. TravelPerk really helps us with the standardization of policies and approval processes. And, ensuring everyone has equal access to inventory is a definite plus.” She also mentions how TravelPerk has added value not just to her role, but to employees booking experiences. She says, “TravelPerk has added a lot of value because I have far fewer complaints which is good — because then I can spend my time on other more strategic things.Plus, employees really like the ability to make their own choices, as well as the platform’s user friendliness. In a recent survey, they gave TravelPerk an 8 out 10, which is really good!”
- Fujifilm has gained a travel partner they can truly rely on
- As well as smoother and more simpler booking processes, Lydia explains how TravelPerk has become an invaluable travel partner. She says, “We had such a good implementation manager. It was simply great.We never had such a smooth implementation process. I'm also really happy with our account manager who provides very quick responses and is super supportive.”Fujifilm also recognizes TravelPerk's commitment to listening to its customers. Lydia says, “It’s really remarkable. We see that a lot is happening in the background because of all these new changes or features, which is really nice. And that's not what I experienced with other platforms or suppliers.”
TravelPerk features that empower Fujifilm to manage business travel with ease
- A centralized, self-booking platform for traveler autonomy
- Seamless integrations with HR and expense systems
- Advanced reporting for granular insights
- Access to an outstanding customer care team
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