Cookies Policy

TravelPerk’s website, platform and app (we’ll refer to them as our “Services”) use cookies and similar technologies to recognise your device when you access them. This Cookie Policy explains what these technologies are, why we use them and how you can control them. 

What are "cookies"?

• Cookies are small text files that are placed on your computer or mobile device when you access a website.
• They allow website owners to recognise your device and track how it uses their service for a variety of reasons, such as to make the website function properly (or more optimally), to provide personalised marketing and advertising, or to understand analytics about website visitors.  
• Other technologies work in similar ways to cookies in enabling website owners to identify and track your device. These include tiny graphics files (typically called “tracking pixels”) that contain a unique identifier that enable us to recognise when someone has visited or used our Services. These technologies are often reliant on cookies to work properly, and so declining cookies will often impair their functioning.

Do mobile apps use cookies?

• Cookies are a browser-based technology.  This means that mobile apps don’t use cookies, but use similar technologies to access or store certain information on your mobile device for similar reasons to cookies. 
• For example, mobile devices may have unique identifiers associated with them (set by the operating system provider i.e. Apple or Google). These identifiers can be collected by app operators to recognise that device and track its use of the app.  Apps may also need to collect certain information from your device to function properly (for example, whether you are using an Android or iOS device, the version of your operating system, and screen resolution), and may also need to store some information on your device to access later.
• Just like cookies, access to and storage of this information on your device can be used by the app operator for reasons that are essential to enable the app to function properly (or more optimally), as well as to personalise content or advertising and for analytics reasons. 
• For ease, when we refer in this Policy to “cookies”, we mean cookies and the similar technologies that are used across both websites and mobile apps to recognise and track devices.

What is the difference between first party and third party cookies? 

• Cookies that we, TravelPerk, set on our Services are called “first party cookies”. Only TravelPerk can access the first party cookies that we set.
• Cookies set on our Services by third parties are called “third party cookies”. Third-party cookies enable third party features or functionality to be provided on or through our Services (like third-party advertising, interactive content, social sharing and analytics). The third parties that set these third party cookies can recognise your device both when it visits our Services and across other websites, platforms and applications that have also partnered with that third party.
  

Why we use cookies?

Our Services use first-party and third party cookies for for the following general purposes: 

• Essential cookies - These are cookies that are strictly necessary for us to operate our Services properly. E.g. the cookies that we might need to use to remember items that you have added to your cart, to ensure the security of our Services, to complete payments, to count visits to our Services for the purposes of invoicing licences, to enable dynamic content. Because these cookies are essential to deliver our Services to you, you cannot refuse them.
• Marketing cookies - These are cookies that are used to make marketing and advertising more relevant to you.  They perform functions like preventing the same advert from continuously reappearing, ensuring that adverts are properly displayed for advertisers, and selecting advertisements that are based on your interests and/or browsing habits.
• Functionality and performance cookies - These are cookies that we use to improve the functionality and personalisation of our Services, for example ensuring that our Services are displayed in the right language, and to enable us to understand analytics how both our Services and advertisements are used and how they perform, to enable us to improve them.

The specific cookies served through our Services are set out below:

In some cases, our use of cookies may involve our processing of personal information. For details about how we process your personal information and the rights you have in relation to your personal information, please see our Privacy Policy.

How can you control cookies? 

• You have the right to accept or reject non-essential cookies. You can exercise your preferences via our cookie consent manager available on our Services. 
• You can also set or amend your web browser controls to accept or refuse non-essential cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.
• Most advertising networks also offer you a way to opt out of targeted advertising.  If you would like to find out more information, please visit http://www.aboutads.info/choices/ or http://www.youronlinechoices.com
• If you choose to reject non-essential cookies, some functionality and areas of our Services may be restricted or affected.   

How often will we update this Cookie Policy?

• We may update this Cookie Policy from time to time in order to reflect changes to the cookies we use or for other operational, legal or regulatory reasons.
• Be sure to re-visit this Cookie Policy regularly to stay informed about our use of cookies. 

Where can you get further information?

• If you have any questions about our use of cookies, please email us at privacy@travelperk.com and/or contact our Data Protection Officer at dpo@travelperk.com