How to write an office manager job description
Office Management roles have changed, they are no longer what they used to be. Today, any office manager is expected to be as adaptable and global-minded as some of our world’s best businesses.When you’re looking for an office manager you need someone that is not only organized and has excellent people skills, but someone with great know-how for remote work tools, legal knowledge, and has a global business mindset.In this short article, we’ll guide you through the essentials you need to involve in your office manager job description to attract the talent your business needs.Specialized office managers
Before we dive into office manager job descriptions and responsibilities, we need to establish the different kinds of office managers out there. Many businesses can hire a regular office manager and will have success. Modern office management roles require a degree of specialization, and some companies require office managers to be more industry-specific.Medical & Dental Office Management
SourceA healthcare office manager differs slightly. This medical office management position comes with the regular responsibilities of leading business operations, overseeing operational staff- in this case, receptionists and billing technicians- as well as helping with local marketing initiatives. However, healthcare office managers often need to ensure the correct coding is used by staff when designating a diagnosis or results.There’s no degree or qualification required, although there is a nice-to-have certification available: Professional Association of Health Care Office Management (PAHCOM).Office manager job responsibilities & requirements
- Support/manage company day-to-day operations, systems, and staff
- Maintain office services by working with internal or external suppliers
- Payroll support
- Support staff retention and onboarding
- Planning & Implementing internal systems and procedures
- Designing & Implementing office policies
- Staff reporting and trend watching presentations for leadership
- Coaching, counseling and disciplining employees where necessary
- Company event budgeting & management
- Greeting visitors in-office and over the phone
- Coordinating all staff travel including, flights, hotels, car rental, insurance, and budgets
- Working with contractors & vendors
- Support in local marketing initiatives
Office manager skills & qualifications
Each company will be looking for its own set of skills and qualifications from an office manager, selects those that are specific to your role.- Microsoft Office: Excel, Word, Powerpoint, Outlook, Teams, etc
- Google Suite: Drive, Docs, Gmail, Sheets, Calendar, etc
- Remote tools: Slack, Zoom, Skype, Google Hangouts, etc
- Desired Bachelor/High school diploma/GED
- Language proficiency
Desirable but not essential skills & qualities
Again, these will vary depending on your business and the type of candidate you’re looking to hire. If your business tone allows it, feel free to be a little playful towards the end of this list and show that you’re human.- Knowledge of administrator systems, responsibilities & procedures
- Bookkeeping, travel & project management software knowledge
- Analytical minded & results-driven
- Thrives under pressure
- Extra languages
- Travel booking experience
- Can bake a mean carrot cake
Other titles for an office manager
We’ll wrap things up with other names for an office management position. It’s good to get these into your job description and encompass them into your recruitment strategy if you’re hoping to attract as many great candidates as possible. Not everyone is searching for “office manager” jobs.Some other titles you can consider are:- Workspace manager
- Employee wellbeing manager
- Area Manager (Office)
- HQ Manager
- Internal Office Manager
- Workplace manager
- Administrative director
- Business Manager
- Wellbeing manager
- People and Happiness Manager
- Operations Manager
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