Kantox

Kantox quickly transformed from a small innovative startup with a dozen employees to a disruptive global force doing business in over 120 countries. Along with that growth came an explosion in business travel. Since it happened so fast, they didn’t have time to install any procedures or policies to manage their massive travel schedule.Johanna Barvo, the office manager and executive assistant to the CEO, was all of a sudden managing travel for 35 frequent travellers that were booking up to 125 trips per month. From searching for the best flight across multiple platforms to finding the perfect hotel location for each trip, and then confirming all the details with the traveller(s), each booking would take about 50 minutes.It was a complex and exhausting process just to handle the bookings, but as the number of travellers increased, making payments and tracking invoices had become a nightmare too.

Johanna decided to give TravelPerk a try and hasn’t looked back since. Whereas previously she had to check Skyscanner prices against other platforms and direct service providers, with TravelPerk she has access to an industry-leading inventory all in one place and the platform automatically finds the best deals available.Furthermore, all payments, invoicing and communication now take place within the platform so the endless email back-and-forth for business travel has been eliminated for the entire company.However, it’s TravelPerk’s dedicated 24-hour customer support team that stands out the most. Read on to find out why.

One cold evening, Johanna received a phone call from Felicia at TravelPerk to inform her of a strike in Germany that would affect Toni Rami, COO and co-founder of Kantox, who was travelling in Berlin and absolutely had to be back in Barcelona the next day. It was already 11pm and, as Johanna points out, “if this happened without TravelPerk, Toni would have been on his own.”Instead, TravelPerk's dedicated support team worked throughout the night to find a solution: Toni would take a midnight train to Prague, then catch a flight direct to BCN. After a frantic search, everything was confirmed and the last message was sent at 4.30am. Johanna remembers that the next day Toni’s wife sent her a big thank you for bringing him home safely and on time.

In total, TravelPerk saves Kantox 3-4 hours per day, or 80+ hours per month, on business travel management.The endless email threads have been erased and invoices have been consolidated into a single billing account. Most importantly, Johanna is happy to have a strong support team she can count on in case of any emergencies such as last-minute itinerary changes or airline strikes—although she hopes she won't need them!