Jaime Playtomic Case Study

Playtomic

40-50%time saved
470trips per year
4international offices
SaaS, sports services
+200
Madrid, Spain

How Playtomic takes control of travel expenses and business trips with TravelPerk

The Challenge

Playtomic is a company that’s revolutionising the racket sports industry. With 1.5 million players in over 60 countries using its app to organise matches, book courts, and build a community around its platform —the company is expanding quickly.
For Playtomic, getting corporate travel under control was essential to allow them to continue collaborating with clubs around the world and generate new business opportunities. What was holding them back?
  • Tracking expenses and business travel was a challenge: Finance needed more control over their budget, better expense optimisation, and streamlined invoice management. It was also stressful for managers to track the status of their teams’ trips and address any issues in real time.
  • Lack of access to affordable corporate rates: Employees booked travel directly with travel vendors, without access to pre-negotiated corporate rates, resulting in up to 20% higher costs per trip. They also didn’t have a filtered inventory that aligned with Playtomic’s budget and policies.
  • Booking and organising travel took too much time: Playtomic’s Office Manager spent hours coordinating everything—calling hotels and suppliers, sending confirmation messages, and chasing invoices. Employees also lost time comparing prices and waiting for approval on their bookings.

The Solution

Playtomic quickly realised how easy and fast it was to book flights, hotels, trains, and car hire with TravelPerk. At last, they could centralise everything on one platform, where travellers, managers, and the Finance team could access all information needed at a glance.
“Now we can book travel faster and more intuitively. In just a few clicks, you can view the best rates, make bookings, and track budgets and expenses per employee.”
Jaime Pérez de la Concepción- Office Manager at Playtomic
Setting up the platform and connecting it to their existing software was seamless. With integrations for Slack, Factorial, and Spendesk, trips can be approved directly from chat, while traveller data, invoices, and receipts are synchronised across platforms.

Results

Today, Playtomic runs more than 470 trips per year. All of them managed through TravelPerk.
Jaime believes that the biggest impact has come from implementing travel policies and approval processes tailored to the company’s needs, streamlining booking procedures, and securing the best possible prices for both hotel reservations and travel.

Total control of budgets and travellers

Playtomic now has policies in place that keep expenses under control by setting budget limits and has also been able to further automate travel management.
“Carla Barnés, our Travelperk Account Manager, helped us automate additional processes, and employees now have a clearer understanding of their travel budgets.”
Jaime Pérez de la Concepción- Office Manager at Playtomic
The finance team can track travel expenses in real time and break them down by person, team, and other categories. Managers have peace of mind, as they can quickly see who is traveling, where they are, what transport they’re using, and if any issues arise.

Better deals, more savings

Playtomic now has access to an industry-leading inventory, with highly competitive corporate travel rates pre-negotiated by TravelPerk.
The team has noticed more an increase in inventory options in recent years allowing them to find even more competitive prices on flights, hotels, apartments and trains. Additionally, employees can use their loyalty cards when booking and earn points with every trip.
What's more, the company can now reclaim up to 25% VAT on bookings, as well as avoid the hassle of negotiating their own exclusive group discounts. TravelPerk now does this for them!

40-50% more efficient travel management

Within minutes, users can access all the information they need, make bookings, and receive digital tickets on their phones, making the process much more efficient.
“As an Office Manager, TravelPerk has made my day-to-day tasks much easier. In the past, purchasing tickets, organising events, and such took up a lot of time. Now, these tasks have been simplified significantly.”
Jaime Pérez de la Concepción- Office Manager at Playtomic
With clearer travel policies in place, the number of trips requiring approval has decreased. The time spent processing approvals has also been drastically reduced thanks to automation.

What TravelPerk features does Playtomic use?

Here’s the technology that empowers Playtomic to regain control of their travel expenses and stay informed about the whereabouts of its travellers.
Real-time expense tracking
Playtomic can view all travel expenses in one place to stay within budget and optimise finances for upcoming trips.
Centralised invoicing
Accounting and financial management are simplified with a single invoice that includes all travel-related expenses.
Duty of care solutions
Playtomic takes care of its travellers before, during, and after trips, receiving security alerts, tracking team locations on the map, and responding immediately if needed.
Industry-leading inventory
Playtomic can instantly book flights, accommodations, rental cars, and trains at pre-negotiated prices for both local and international travel.
Automated travel policies and in-app approvals
Travel policies can be set up in under 2 minutes, with budget limits defined and approval workflows streamlined to suit Playtomic’s needs.
Comprehensive event management
TravelPerk Events allows Playtomic to send invitations, track bookings, share event details, and check attendees' travel plans with just one click.
24/7 support and assistance
Playtomic receives continuous support from real people for bookings, changes, cancellations, and any other unexpected events.

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