How TravelPerk revolutionised business travel for the EEMEA team at Werfen

Tired of relying on manual corporate travel management, the team looked to optimise with the latest technology

Part of the globally renowned Werfen group, Instrumentation Laboratory S.P.A designs and delivers products that make a real difference worldwide. They create, build, and implement high-tech tools that help doctors and laboratories tackle some of the toughest healthcare challenges. Supporting better care and more accurate diagnostics that benefit patients worldwide.

As part of their critical work, their employees must travel to help install new devices, attend conferences to share the latest industry developments, and connect with colleagues at their regional hubs in Milan, Dubai, and all over the world.

With over 50 business trips departing each month, using a traditional travel agent was challenging and time-consuming. So, the team decided to try something different and optimise their business trips with a travel management solution.

"Before TravelPerk, we used a local travel agency. We reached out to them via email, asking for some options. It was boring and long and not at all cost-effective."

Manuela Bernasconi - Commercial Operations Support Specialist

From stressful workflows to effortless autonomy

Switching to TravelPerk meant the team didn't have to request all their travel plans via Commercial Operations Support team. Employees could book their own flights, hotels, and ground transportation in minutes. With an industry-leading inventory, business travellers can choose options that suit their personal preferences while sticking to company policies.

Manuela, Raffaella and the team were able to improve compliance by integrating their organisation's travel policies into the booking process. This simple process gave EEMEA team autonomy over their travel arrangements and saved time and money, thanks to TravelPerk's automated approval workflows. TravelPerk enables busy teams to instantly sign off on compliant itineraries, only flagging those needing extra attention. No longer waiting on travel agents' emails or approval bottlenecks, with this new system, Instrumentation Laboratory S.P.A found they were saving money on every business trip.

"Before TravelPerk, with the going back and forth on email, the price was always increasing at least 50 euros."

Raffaella Airaghi- Commercial Operations Support Specialist

As well as waving goodbye to expensive travel agency fees, the team is racking up considerable savings by securing the best price in seconds.

Dependable support 24/7

However, their new streamlined travel management service saved time in other ways. Previously, the operations team was responsible for resolving issues for business travellers. So, any changes, complaints, or cancellations meant hours on hold.

"There was no customer service 24/7. We needed to be on call."

Manuela Bernasconi- Commercial Operations Support Specialist

Being responsible round the clock and on weekends was proving detrimental. Manuela and Raffaela were always on edge, waiting to see if they were needed to fix a corporate travel challenge.

"I have all my weekends for me now! Which was my main goal because I couldn't have this anxiety rising when people were abroad and maybe stuck somewhere."

Manuela Bernasconi- Commercial Operations Support Specialist

After making the switch to TravelPerk, their corporate travellers can access assistance directly. With expert advisors available by telephone, email and chat, 24/7, 365 days a year.

"They are amazing, truly. They are super fast, super kind and they always provide the solution."

Manuela Bernasconi- Commercial Operations Support Specialist

At TravelPerk, customer service agents aim to start answering travelers' queries in just 15 seconds. This way, Manuela and Raffaella's team can focus on other tasks while TravelPerk takes care of finding a solution.

"It's reliable, and you can work and solve another problem while they handle the issue."

Raffaella Airaghi- Commercial Operations Support Specialist

Data-driven decisions

Another benefit TravelPerk offers is comprehensive reporting. The team can gain valuable insights by collating real-time data by destination, department, or individual employee. The detailed reports even impressed their accounting team, which found the new way of working far more efficient.

"These reporting tabs, they are amazing. Everything is in there."

Manuela Bernasconi- Commercial Operations Support Specialist

With more time and data at their fingertips, the team has seen where they could make further savings by booking business travel further in advance.

"We saw that we used to book 26 days in advance, and we decided maybe we can improve to 30 days. It won't always be possible, but we can try."

Manuela Bernasconi- Commercial Operations Support Specialist

With business travel simplified, productivity was amplified

From canceled meetings to delayed flights, corporate travel plans change for many reasons. Without utilising the latest technology, managing business trips and their inescapable challenges can be a huge drain on employees' time. For Manuela and Raffaella, upgrading the company's corporate travel management has improved their daily workloads substantially.

"I think it's 25-30% of my time saved...but even more when you include weekends."

Manuela Bernasconi - Commercial Operations Support Specialist

From being a source of constant stress to a seamless experience for everyone. TravelPerk has enabled Instrumentation Laboratory S.P.A employees to streamline their travel planning and focus on revolutionising healthcare for thousands of clients.